Casa Diluca Cartagena Hotel Boutique

The service was exceptional. This is a unique hotel where they really look after their guests. We have been fortunate to stay in some of the most amazing hotels around the world and this is probably one of the smallest, but for service levels it would be right at the top. In my opinion, the way to evaluate a special hotel is not just by its facilities,which in any case are excellent, but by the way they look after their guests when issues arise. I will give you a good example. Our airline left my wife's suitcase thousands of miles away.This contained all her clothes and essential unique medication that had to be placed in the hold and not in her hand luggage, due to its nature. They really helped to recover the suitcase whilst the airline customer services department did not appear to appreciate the urgency of the situation and showed a real indifference to their very stressed passenger's needs. This was even when travelling in business class! Not that it should make any difference whatever class you travel in. This is the 2nd time Iberia Airlines have lost a case in only two flights with them. A very good record by any standards!

Location and eoom

The smell was phenomenal and the decor was beautiful. The people were nice and accommodated everything we needed. It was definitely a very intimate spot for couples.

The staff and the facilities were beyond my expectations. Staff was very friendly and met every need... also the facilities were beautiful and clean. It was my first time in Cartegena and I booked this location on a whim... not only was every part of the hotel instagramable :D but it was spacious and gave you a modern luxurious feel with several pools, great chefs, and even a rooftop bar!

the property was beautifully decorated with unerring and consistent good taste. Although we we did not actually use the pools, they were charmingly placed.